Red smoke alarms have been designed to be of the highest quality with outstanding and market-leading reliability. Every Red smoke alarm has to pass countless quality control checks throughout the manufacturing process ensuring that Red smoke alarms are the most reliable, functional smoke alarms in Australia.
Red smoke alarms have a service life of 10 years under normal use. Australian Standards stipulate that smoke alarms must be replaced when the alarm reaches 10 years of age from the manufacture date. Red Smoke Alarms warrants this product to be free from defects in materials and workmanship for a period of ten (10) years from the manufacture date of the alarm. This ten (10) warranty applies to the first purchaser only – for subsequent purchasers the warranty is five (5) years.
Red is not designed to connect with other brands of smoke and/or heat alarms – only Red smoke and heat alarms. Should Red alarms be connected with another brand of alarm, it will void the Red warranty and almost certainly will also void the warranty of the other brand.
Contact the person/company who installed the smoke alarms. If you installed the alarms yourself, contact Red on 1300 316 552 to speak with our Technical Support Manager to evaluate the problem. You will need to provide proof of purchase and Red will work with you to correct the problem, which may include Red arranging an Approved Service Agent to attend your property and rectify/replace the alarm.
Please contact your property manager who will arrange for the original installer to re-attend and rectify.
Complete a Request for Credit/Replacement form and email to email@example.com and Red will organise to pick up the returned alarms and replace them.
Return the smoke alarm to the wholesaler where you purchased the alarm and your wholesaler will replace the alarm for you.
Approved Service Agents
Contact Red to discuss the problem being experienced. If determined to be a manufacturing fault, Red will authorise you (issue you a Work Order Number) to attend the property and rectify the problem, and Red will pay you the agreed labour costs as per the Service Agent Agreement signed by yourself and Red. Please return the faulty alarm to place of purchase for exchange or refund, if this is not possible contact Red to discuss. After hours call-outs will not be paid unless pre-approved in advance by Red and a Work Order Number issued.
When complete, send your invoice noting the Red Work Order Number to firstname.lastname@example.org for payment.