Red Smoke Alarms have been designed to be of the highest quality with outstanding and market-leading reliability. Every Red Smoke Alarm has to pass countless quality control checks throughout the manufacturing process ensuring that Red Smoke Alarms are the most reliable, functional smoke alarms in Australia.
WARRANTY
Red Smoke Alarms have a service life of 10 years under normal use. Australian Standards stipulate that smoke alarms must be replaced when the alarm reaches 10 years of age from the manufacture date. Red Smoke Alarms warrants this product to be free from defects in materials and workmanship for a period of ten (10) years from the manufacture date of the alarm.
Red is not designed to connect with other brands of smoke and/or heat alarms – only Red Smoke and heat alarms. Should Red Alarms be connected with another brand of alarm, it will void the Red warranty and almost certainly will also void the warranty of the other brand.
NOTICE – EQUIPMENT INSTALLATION COMPLIANCE
Follow National/State Electrical Codes and any local state legislation requirements.
Cable sizing must be in accordance with AS/NZS 3000:2018 wiring regulations and adhere to state regulations a minimum of 1.0 mm2 250 V.
Interconnection cable on alarms must be SDI cable. (No 4core/ aircon wire to be used) Failure to follow will void warranty.
WARRANTY PROCESS
Home Owner
Fill in the form below (Home Owner Warranty Request) if you believe you have a warranty claim and we will be in contact with you shortly. Alternatively you can contact Red Smoke Alarms on 1300 316 552 to speak with our Customer Service team to evaluate the problem.
Tenant
Please contact your landlord/property manager who will reach out to Red Smoke Alarms directly.
Wholesaler
Complete a GRA Request form and email it to service@redsmokealarms.com.au and a Red representative will be in contact.
Installing Electrician/Technician
If you are not a Red Smoke Alarm Service Agent and would like Red Smoke Alarms to attend to a possible warranty, please fill in the form below (Contractor Warranty Request) and we will be in contact with the property occupier shortly. Alternatively you can contact Red Smoke Alarms on 1300 316 552 to speak with our Customer Service team to evaluate the problem.
Approved Service Agents
Contact Red Smoke Alarms customer service team on 1300 316 552 to discuss the problem being experienced. If it is determined at Red Smoke Alarms discretion to be a manufacturing defect, Red will issue you a Work Order Number to attend the property and rectify the problem.
Warranty Forms
Landlord Warranty Request
Home Owner Warranty Request
Contractor Warranty Request