Warranty Claims Procedure

This warranty claims procedure outlines the terms and conditions for returning products under Red Smoke Alarms Pty Ltd (RSA) warranty policy.

Policy

Refer to the Red Smoke Alarm Warranty Policy document.

Process to submit a claim

• Completed warranty application ( redsmokealarms.com.au/warranty)
• A valid proof of purchase (receipt or invoice) must be provided with all returns.
• Completed diagnostic checklist
• Retained faulty Alarm

Red Smoke Alarm (RSA) Claim Process

• RSA to review the warranty application
• RSA to confirm the validity and next steps of the application
• RSA reserves the right to process the claim in one of three processes:
  
  1. RSA technician to be scheduled
  2. RSA service agent to be scheduled
  3. Replacement Alarm to be posted with return slip for faulty Alarm to be returned to RSA for inspection.
  4. a) and b) RSA technician and RSA service agent claims will be processed depending on your location under the following considerations. These act as a guideline only.
• For Queensland metro areas within 5 business days.
• For all other locations, within 10 business days.

Following initial assessment some alarms may be replaced on-site. This is at the professional discretion of the RSA technician or RSA service agent.

1. c) Postal replacements will be made depending on your product and warranty reason.

• All battery main powered alarm claims may be posted with a return postal slip
• All confirmed single or double beep claims may be posted with a postal slip.
• False alarms reflecting a function alarm that are typically caused by environmental conditions and not manufacturing defects can however be returned at the cost of the customer for technical inspection and testing (refer to diagnostic checklist and environmental impact on smoke alarm for self-diagnostic help on false alarms).
• In the event of a faulty alarm RSA will post a new replacement alarm.
• For those deemed not faulty, RSA will make the original alarm available for collection.

For any questions regarding our policy and procedure, please contact Red Smoke Alarms customer service.

Red Smoke Alarms reserves the right to modify its policies and procedures at its sole discretion.