Help Centre

Red Smoke Alarms is Australia’s fastest growing smoke alarm brand. This has been achieved through quality products that represent outstanding value and an absolute commitment to the highest levels of customer service.

If you have any questions, or require guidance on installing Red Smoke Alarms, you can contact us directly for personalised service.

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How to Identify your Alarm &
Turn Them Off

alarm red 1

Hard Wired

There are two LED lights on the top of the unit. One light will be solid green, this indicates that the alarm is hardwired and working. The second LED flashes red every 48 seconds, which indicates normal operation.

R10RFP Packaging

Wireless

Has only one LED light on the top of the unit. The LED will flash red every 48 seconds, which indicates normal operation.

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Most commonly asked Questions

How do I identify if my alarm is hardwired?
If you look up at your unit you will see either one LED light ( Wireless) or two LED lights (Hardwired) The Hardwired Alarm has one steady green light on it.
What is the difference between a full sirening Alarm and a Beeping Alarm?

When an Alarm sirens it produces a loud, continuous, and often high-pitched sound that is designed to quickly alert you. When an Alarm beeps it emits a series of short, repetitive beeps at regular intervals.

How do I disarm my Red Smoke Alarms?

R10RF/R10: Twist alarm anticlockwise ( this turns the alarm off) Hold the test/Hush button for 10 seconds to drain the remaining battery.

R9: Twist alarm anticlockwise (this turns the alarm off), Remove the battery Hold the test/Hush button for 10 seconds to drain remaining battery

R240: switch the button on the side and hang the alarm open. Remove battery Hold the test/Hush button for 10 seconds to drain remaining battery. Leave Alarm hanging open

R240RC: switch the button on the side and hang the alarm open. Slide the battery to the off position, hold the test/Hush button for 10 seconds to drain remaining battery. Leave Alarm hanging open.

Do you offer warranties on your products?

Yes, all our smoke alarms come with a 10 year manufacturer’s warranty.

How do I pair my wireless smoke alarms?

Firstly, make sure all alarms are turned on. Then take one and push and hold the pairing button until the red light goes solid and then you double tap the subsequent alarms that you want to pair into the master. Follow instructions on Manual for more detailed instructions.

Why is my Smoke Alarm False Alarming?

False alarming is generally caused by environmental or installation issue.

This includes:

  • Insects and insect ingress or dust
  • Humidity
  • Incorrect Installation examples
  • Incorrect placement of the alarm ( to close to air con vent, fan, bathroom, laundry etc)
  • incorrect cabling used (eg aircon cable)
  • Power & Ripple effects
  • shared circuit
  • If alarms are hardwire interconnected AND have a RWB base on each of the hardwired alarms
How do I replace a 9V battery?

To replace the battery, hang the alarm from the mounting base and remove the battery from the compartment. Once the battery has been removed hold the test/hush button down for 10 seconds to drain any remaining power being held in the unit. Replace the old 9v battery with a new 9v battery from a reputable battery brand. The battery can only be inserted in one direction, please ensure the polarity is correct. The smoke alarm can now be reinstalled back onto the mounting base.

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Need Help?

For help with silencing your alarms, follow the simple step-by-step procedures here either with Blaze Bot our 24 hour assistant on the right, or directly to the troubleshooting blog under the Knowledge Centre on the website.

This is an easy guide to quickly identify your alarm, release/remove it and switch it off!

Additional info on how to replace batteries or identify why they are triggered without smoke, and simple maintenance procedures to prevent false alarming.